At Flooring Shop, we understand that your premium flooring deserves equally premium delivery service. Whether you’re a discerning homeowner awaiting your herringbone flooring or a professional contractor needing engineered wood for an upcoming project, our global delivery options ensure your materials arrive safely and promptly.

Our Delivery Promise

We combine international logistics expertise with the care of handling fine materials. Each order is:

  • Professionally packaged – Your wood flooring and accessories are protected with industry-leading materials
  • Trackable – Receive real-time updates from dispatch to delivery
  • Flexible – Choose between expedited or economy shipping to suit your timeline

Shipping Methods

Standard Shipping (10-15 business days)

Ideal for when you need your premium flooring materials promptly but without premium costs:

  • Carrier: DHL or FedEx
  • Flat rate: £12.95 (regardless of order size)
  • Includes full tracking and signature confirmation
  • Recommended for time-sensitive projects or smaller orders

Free Shipping (15-25 business days)

Our most popular option for substantial orders where timing is flexible:

  • Carrier: EMS
  • Free on all orders over £50
  • Includes basic tracking
  • Perfect for large flooring projects or when combining multiple items

Note: Some remote areas in Asia and other regions may be excluded from free shipping – please check at checkout.

Order Processing & Delivery Timeline

We pride ourselves on swift order processing without compromising our meticulous quality checks:

  1. Order Processing: 1-2 business days (excluding weekends)
  2. Dispatching: You’ll receive email confirmation with tracking details
  3. In Transit: Delivery times begin from dispatch date
  4. Delivery: Requires signature unless alternative instructions provided

International Delivery Considerations

As specialists in European hardwoods and global flooring solutions, we’ve streamlined international delivery:

  • All necessary customs documentation included
  • No surprise fees – any applicable duties/taxes are calculated at checkout
  • Specialist packaging for long-distance transport of delicate items like live edge tables

Currently unavailable in select Asian countries and remote regions – please contact [email protected] for clarification.

Receiving Your Order

To ensure your flooring materials arrive in perfect condition:

  • Inspect packaging before signing – note any damage on the delivery receipt
  • Store wood products in a dry, temperate environment until installation
  • For large deliveries, consider having assistance available

Returns & Exchanges

While we’re confident you’ll love your flooring, we offer:

  • 15-day return window from delivery date
  • Unopened, undamaged items eligible for full refund
  • Customer responsible for return shipping costs
  • Custom/special order items typically non-returnable

Have specific delivery questions about our bamboo flooring, bog oak worktops, or other specialty items? Our Oxford-based team brings both technical knowledge and design insight to every inquiry. Contact us at [email protected] or visit our showroom at 21 St Giles, Oxford for personalized advice.

Flooring Shop – Where exceptional delivery meets extraordinary surfaces.