At Flooring Shop, we specialise in premium flooring solutions for discerning homeowners and professional contractors worldwide. Below you’ll find answers to common questions about our products, delivery, and services. For further assistance, our Oxford-based team is always happy to help.

Product Questions

What types of flooring do you specialise in?
We offer an exclusive range of premium flooring including Engineered Wood Flooring, Herringbone patterns, Bamboo, Bog Oak, Live Edge tables, LVT Flooring, and specialist Chevron designs. Our selection focuses on high-quality, durable materials with distinctive character.
How do I choose between engineered wood and laminate flooring?
Engineered wood offers superior authenticity with a real wood veneer over plywood base, ideal for those seeking premium aesthetics. Our laminate options provide exceptional durability at a more accessible price point. Our team can advise on the best solution for your specific project needs.
Do you offer matching accessories for your flooring?
Yes, we provide a complete range of Flooring Accessories including specialist adhesives, underlays, cleaners and oils specifically formulated for our premium products. These are available in our dedicated accessories section.

Delivery & Shipping

What delivery options do you offer?
We provide two premium delivery services:
Standard Shipping (10-15 business days): £12.95 flat rate via DHL/FedEx with full tracking
Free Shipping (15-25 business days): Free on orders over £50 via EMS with basic tracking
Note: Some remote areas may be excluded – please check at checkout.
How long does order processing take?
We process orders within 1-2 business days (excluding weekends), after which you’ll receive tracking information. Delivery times begin from dispatch date.
Do you ship internationally?
Yes, we specialise in global delivery of European hardwoods. All customs documentation is included, with duties calculated at checkout. Currently unavailable in select Asian countries – please email [email protected] for clarification.
How should I receive and store my flooring?
Always inspect packaging before signing. Store wood products in a dry, temperate environment until installation. For large deliveries, we recommend having assistance available.

Payments & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store sensitive payment details on our servers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date for unopened, undamaged items (full refund). Customer is responsible for return shipping costs. Custom/special order items are typically non-returnable.
What if my flooring arrives damaged?
Please note any damage on the delivery receipt before signing and contact us immediately at [email protected]. We’ll arrange replacement of damaged items.

Additional Support

How can I get design advice for my project?
Our Oxford-based team combines technical knowledge with design insight. Visit our showroom at 21 St Giles, Oxford or email [email protected] for personalised advice on herringbone layouts, wood selection, or installation queries.
Do you offer installation services?
While we focus on providing premium materials, we can recommend trusted flooring specialists in your area – please contact us for details.

For any questions not covered here, please don’t hesitate to contact our knowledgeable team at [email protected] or visit our Oxford showroom.

Flooring Shop – Where exceptional delivery meets extraordinary surfaces.