Last Updated: [Insert Date]

At Flooring Shop (“we”, “us”, or “our”), operating at www.buyflooringwood.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our premium flooring products.

1. Information We Collect

We collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address, payment information when you make a purchase of our Engineered Wood Flooring, Decking, or other premium products.
  • Transaction Information: Details about purchases of our Bamboo, Bog Oak, Chevron, or Herringbone flooring, including payment method (Visa, MasterCard, JCB, PayPal).
  • Technical Information: IP address, browser type, operating system, referring URLs, and device information when browsing our flooring collections.
  • Usage Data: Information about how you interact with our site, including pages visited on our flooring product categories and time spent.
  • Communication Data: Records of correspondence when you contact us about our Live Edge tables or Flooring Accessories.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders for our premium flooring products including Composite Decking and LVT Flooring
  • Provide customer support for inquiries about Flooring Oil or Flooring Underlay products
  • Improve our website experience for browsing our Full Stave or Butcher Block collections
  • Send transactional communications regarding your purchase of Herringbone or Chevron patterns
  • Prevent fraud and enhance security for our global clientele (excluding certain Asian and remote regions)
  • Comply with legal obligations related to our international flooring shipments

3. Data Sharing and Disclosure

We may share information with:

  • Payment Processors: To securely complete transactions for our premium flooring products (Visa, MasterCard, JCB, PayPal)
  • Shipping Providers: To deliver your Engineered Wood Flooring or Decking Accessories
  • Service Providers: Companies that help operate our website and business (hosting, analytics)
  • Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your information:

  • All transactions protected by 256-bit SSL encryption
  • PCI-DSS compliant payment processing
  • Secure servers with restricted access
  • Regular security assessments of our systems

Data is stored primarily within the UK/EEA, with some transfers to countries with adequate data protection laws for our international clientele.

5. Your Rights

Under applicable data protection laws (including GDPR), you have rights to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data in certain circumstances
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

To exercise these rights regarding your flooring purchases, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences when browsing our Bamboo or Laminate Flooring collections
  • Analyze site traffic to improve our product offerings like Flooring Adhesive or Flooring Cleaner
  • Enable shopping cart functionality for purchases of Decking or Flooring Accessories

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new effective date. We encourage you to review this policy when purchasing our premium flooring products.

8. Contact Us

For questions about this Privacy Policy or your personal data in relation to our flooring products:

Flooring Shop
21 St Giles, Oxford, GB OX5Q 3OR
Email: [email protected]