At Flooring Shop, we specialise in premium quality flooring solutions for discerning homeowners, interior designers, and commercial property developers. Our carefully curated collections including Engineered Wood Flooring, Bamboo, Herringbone patterns, and Live Edge products cater to those who appreciate craftsmanship and natural materials.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping (DHL/FedEx): 10-15 days delivery after dispatch (£12.95)
  • Free Shipping (EMS): 15-25 days delivery after dispatch (orders over £50)

We ship globally (excluding certain Asian and remote regions). International customers may be subject to customs fees.

Returns & Exchanges Policy

We stand behind our premium flooring products with a transparent 15-day return policy from delivery date. Please review the following guidelines carefully.

Eligibility Criteria

  • Items must be unused, in original packaging with all accessories (e.g., Decking Accessories or Flooring Underlay)
  • Original proof of purchase required
  • Return requests must be initiated within 15 days of delivery

Non-Returnable Items

Due to their custom nature, we cannot accept returns for:

  • Live Edge tables (custom-cut to order)
  • Full Stave flooring (made to specific measurements)
  • Butcher Block countertops (cut to size)
  • Opened containers of Flooring Adhesive, Flooring Oil, or Flooring Cleaner

Return Process

Step 1: Initiate Your Return

Email our customer service at [email protected] within 15 days with:

  • Order number
  • Product name (e.g., “Chevron Engineered Wood Flooring”)
  • Reason for return
  • Refund or exchange preference

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA cannot be processed.

Step 3: Ship Your Return

Securely repackage items with original packaging and ship to:

Flooring Shop Returns
21 St Giles
Oxford, GB OX5Q 3OR

Note: Customers are responsible for return shipping costs unless the return is due to our error. We recommend trackable services (DHL/FedEx).

Refund Process

  • Processed within 5 business days after we receive and inspect your return
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • Email confirmation sent upon completion

Exchange Process

For exchanges (e.g., swapping Herringbone for Chevron pattern):

  • Replacement shipped after receiving your return
  • Price differences will be adjusted
  • Standard shipping times apply (10-15 days for DHL/FedEx)

Damaged or Defective Items

If your Engineered Wood Flooring or other product arrives damaged:

  • Contact us within 3 days at [email protected]
  • Include photos of damage and packaging
  • We’ll arrange replacement or refund at no additional cost

International Returns

For our global customers:

  • Customs fees/duties for returns are the customer’s responsibility
  • Higher return shipping costs may apply
  • Slightly longer processing times

Need Assistance?

Our customer service team is happy to help with any questions about our premium flooring products.

Email: [email protected]
Phone: +44 (0)XXX XXX XXXX